Staff will do their best to inform you of any financial obligations or fees associated with your service prior to service delivery.
This will include your co-pay for services.
All patients must keep a valid credit/debit card and consent for said card on file (except for Medicaid recipients).
Payments for self-pay services and co-payments will be automatically collected from the card on file at the end of each session.
You will receive an electronic receipt via email once the payment is processed.
You must report any disputes regarding charges within 7 days of the transaction date.
If you have an outstanding balance, you will receive a Patient Statement by email and the patient portal.
You are expected to pay the balance within 14 days of us sending the statement.
If a balance remains unpaid, we will automatically collect the outstanding balance from the card on file.
We offer payment plans as needed.
It is your responsibility to notify us immediately if your insurance or benefits change.
Notifications regarding changes in benefits should be made through the patient portal to Billing Group.
If your eligibility related to benefits covering services change and you do not notify us, you agree to assume the responsibility to pay for services if the new carrier does not cover the service.
Hope Services reserves the right to suspend services during any period that insurance or benefits become inactive or if outstanding patient balance exceed $250.
