About Us
Our mission: At Hope Services we are committed to an inclusive culture in regards to race, sexual orientation, gender identity and/or disability both for our workforce and the families we serve. Through this lens we strive to provide compassionate, beneficial, and appropriate mental health and care management services.
Corporate Office
Bethany Grundell
HR Manager
bgrundell@hopeservices4u.com
Bethany is the HR Manager for Hope Services, LLC. She graduated UNCW with a Bachelors in Sociology and a minor in Psychology. Bethany has extensive experience in office management and human resources. She directly oversees Payroll and Employee Benefits, as well as maintaining communication with employees about concerns and issues and strives to create meaningful relationships and helping others.
Our Team
Lindsay Caldwell, LCSW
Executive Director of Clinical Operations
lcaldwell@hopeservices4u.com
Lindsay is a Licensed Clinical Social Worker and the Executive Director of Clinical Operations for Hope Services, LLC. She graduated from UNC at Wilmington with a BA in Psychology and the University of Georgia with a Masters degree in Social Work as well as her certificate in Marriage and Family Therapy. She has been with Hope Services, LLC since 2007. She has experience with individuals, families, and groups. Lindsay has a passion for Evidenced Based Therapy. She is rostered in Parent Child-Interactions Therapy (PCIT) and is a level 1 trainer and Trauma Focused Cognitive Behavioral Therapy (TF-CBT). Lindsay is accredited in Triple P (Positive Parenting Program), trained in Eco Systemic Family Therapy (ESFT), Cognitive Behavioral Therapy (CBT), and Dialectical Behavioral Therapy (DBT). As the agency’s Clinical Director, she is dedicated to ensuring that Hope Services is providing quality supervision and training in evidenced based practices to our staff in order to continually improve our clinical approaches. In order to continually improve our services as well as take part in policy development more globally, she currently serves on Alliance’s Clinical Advisory Committee, Clinical Director/Medical Director collaborative, Intensive In Home collaborative and oversees the agency’s Clinical Team and client rights committee. Lindsay also provides training on various mental health topics to include trauma informed care in collaboration with the school system, Department of Social Services, and Project Catch as well as other venues in the community.
Sara Leonard, LCSW
Executive Director of Quality and Outcomes
sleonard@hopeservices4u.com
Sara is our Executive Director of Quality and Outcomes. Sara graduated from NCSU with a Masters in Social Work. Sara joined Hope Services in 2010, after an acquisition of another agency, in which she was the Regional Director. Sara is a fully licensed clinician with more than ten years of experience in direct services and quality management. She currently represents the adolescent substance abuse providers on the Wake CPAC Steering Committee as well as represents the Wake County Provider Network on the Alliance Provider Advisory Council. Sara has led the agency through three successful National Accreditation reviews and is vital in the agency’s mission to continuously monitor and improve the quality services. Sara is a fully licensed clinician who is also a PCIT rostered clinician.
Melissa “Missy” Greene, QMHP
Executive Director of Billing and Operations
mgreene@hopeservices4u.com
Missy is our Executive Director of Billing and Operations for Hope Services, LLC. She graduated from the State University of New York at Oswego with a Bachelor’s Degree in Psychology and Criminal Justice, then went on to attend John Jay College of Criminal Justice where she obtained her Masters degree in Forensic Psychology. She has been with Hope Services since the agency’s inception 2004. As the agency’s Training Director, Missy is dedicated to ensuring that Hope Services is providing adequate training to internal staff as well as community stakeholders in order to continually improve our service delivery and maintain compliance with changing requirements. Missy is a certified trainer in System of Care and Person Centered Thinking with the Learning Community. She also authored the state sanctioned HOPE curriculum. In order to continually improve our services, for the last 10 years Missy has served on The Wake County Community Collaborative for Children and Families.
Lori Krasner Thorne
Executive Director of Clinical Development
lkrasner@hopeservices4u.com
Lori is our Executive Director of Clinical Development and is a Licensed Clinical Social Worker (LCSW) in NC. Lori obtained her BA in Psychology from NCSU and MSW from the University of South Carolina. Lori has worked with a variety of populations including children, adolescents, adults, families, and groups. Lori has experience working with a variety of mental illnesses including anxiety, depression, adjusting to experiencing trauma, behavioral misconduct, pre-teen and teenage stressors, substance misuse, stress from life changes, and relational difficulties. Lori is an accredited Triple P provider, a clinician and trainer in ESFT, and is also on the roster list for Trauma Focused Cognitive Behavioral Therapy (TFCBT) through the Center for Child and Family Health. She additionally uses evidence based practices of Cognitive Behavioral Therapy (CBT) and Dialectical Behavioral Therapy (DBT). Lori has worked with Hope Services since April of 2010.
Terrie Speede-Jones
Executive Director of Integrated Care, LPC
tspeede-jones@hopeservices4u.com
Terrie is a Licensed Clinical Mental Health Counselor (LCMHC) and our Executive Director of Integrated Care. Terrie has worked with a variety of populations including children, adolescents, adults, and families. Terrie has experience working with teens and families in residential programs before coming to Hope Services. She is trained in Seven Challenges, Structured Psychotherapy for Adolescents Responding to Chronic Stress (SPARCS) Group, Positive Parenting Practices (Triple P), Ecosystemic Structural Family Therapy (ESFT), and Cognitive Behavioral Therapy (CBT). Terrie has worked with Hope Services since January of 2013.
Trish Wisse
Hospital Liaison Director
(919) 714–7500 ext 1102
twisse@hopeservices4u.com
Trish is our Hospital Liaison Director. Trish has been with the agency for since 2011. She has a Bachelor of Arts in Psychology and a Behavioral Tech Certificate. Trish has worked with children is multiple venues including a level III group home in High Point, Juvenile Court in Forsyth County, Group Counseling for Juvenile Court in Houston, an alternative school in San Antonio, Tx, Crisis & Assessment in Durham, and Intake for mental health at WCHS and private agencies.
John Kozemko, BSQP
Billing and Claims Director
jkozemko@hopeservices4u.com
John is our Utilization Director. He has been working in community mental health field since graduating college in 2003. He has a Bachelor’s Degree in Clinical Psychology and has worked in various roles as a mentor, Intensive In-home Counselor, County Social Worker, and manager. He has been with Hope Services since 2011, and has a passion for helping others to overcome their struggles and enhance their strengths.
Lynne Adkins
Contracts Director
ladkins@hopeservices4u.com
Lynne is our Contracts Director and she oversees all contracts, including Value Based Compensation Contracts. In addition, Lynne monitors utilization of services and serves on the Health and Safety Committee. Lynne has been with Hope Services since it started in 2004 and has had various roles within Hope Services to include, Quality Assurance and Billing.
Neal Frazier
FBS Senior Director
nfrazier@hopeservices4u.com
Neal has worked in the field of Mental Health Services since early 2006. He received his Bachelor’s Degree in Exercise Sport Science from the University Of North Carolina at Pembroke. Neal began working in the field of mental health as a Habilitation Technician and later transitioned into the roll of Community Support Tech. He has been with Hope Services, LLC since June 2010. Neal has worked in our Day Treatment and Intensive In-Home services, and currently serves as Facility Based Program Senior Director. He is trained in PCIT, Triple P, TFCBT and ESFT evidence base practices. His passion is working with Children and Adolescents and seeing their growth, success and ability to work through challenges being placed upon them.
Joelle Pfohl
Recruiting Director
jpfohl@hopeservices4u.com
Joelle is our Recruiting Director and has a Bachelors degree in Business Administration. She first joined Hope Services in 2010, working in HR, but eventually left when she relocated to be closer to family. In July 2021 she came back to Hope Services, joining the Recruiting Department.
Kizzy Sanders
CBS Director
ksanders@hopeservices4u.com
Kizzy graduated from Saint Augustine’s College. Kizzy has worked with various populations including children, adolescents, adults, and families. She is trained in Ecosystemic Structural Family Therapy (ESFT), and Cognitive Behavioral Therapy (CBT). Kizzy has worked in our Day Treatment and Intensive In-Home services, and currently serves as our Intensive In-Home Program Director for Hope Services, LLC. Kizzy has worked with Hope Services since May of 2016.
Deirdre Alexander
CBS Director
dalexander@hopeservices4u.com
In Deirdre’s role as CBS Program Director she oversees fully licensed and part time clinicians. Deirdre worked in management for over eight years before joining Hope Services in 2017. She received her Bachelor of Science in Business Administration (BSBA), focusing on Business Management/Human Resources, and is currently pursuing a master’s in health services. Since Joining Hope Services, she has worked in various departments, which helped gain the knowledge and skills needed for her current leadership role. She is committed to Hope Services vision for those within mental health.