It is HOPE Services, LLC policy that all patients have the right to submit a complaint about services without fear of judgment, retaliation, or program discharge.
All complaints will be treated with respect and confidentiality.
Any complaint must be submitted in writing to the Program Director within one week of the situation occurring or becoming aware of the situation.
This documentation will then be reviewed by the HOPE Services, LLC Quality Assurance Department.
An investigation will take place, and the corporate office will step in if the grievance cannot be settled at the program management level.
A follow up will be done exactly one week from the date of the original grievance, and a report of the findings and follow up will be offered to the patient, as well as the patient’s legal guardian.
If patients or families are not satisfied with the results or feel further action is necessary, they may contact Alliance directly at (800)510-9132 or complaints@alliancebhc.org
